One-stop Call Center Launched for Yeosu Expo Visitors
- Date
- 2012.04.03 15:51
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The Organizing Committee for Expo 2012 Yeosu Korea launched a one-stop call center on March 15 to provide various information on exhibitions, performances, transportation and accommodations to those from home and abroad planning to visit Yeosu Expo.
The KT Corporation, the official communications service provider for the Expo, will run the call center from March 15 to August 12. The number of the call center is 1577-2012.
For one month until April 15, six operators will answer inquiries from 9 am to 6 pm in Korean. From April 16 to the last day of the Expo on August 12, a total of 30 operators will provide services every day from 8 am to 11 pm in Korean, English, Chinese and Japanese.
Information on exhibitions, performances and other events during the Expo will be provided directly by the call center operators, while those seeking information on tickets, accommodations, transportation and tourism programs will be redirected to relevant call centers run by such agencies as Interpark and HotelNJoy. A call forwarding service will also be available, routing calls back to the main center.
"As we expect that there will be many inquiries from foreign visitors, we plan to dispatch operators who are fluent in English, Chinese and Japanese as well," said Park Pan-dol, deputy director general for General Site Operation of the Organizing Committee. “This service is not just about providing simple information. Rather, more efforts will be made to treat all customer inquiries with great care and kindness."
In addition, information on ticket purchases, accommodations and others is also available through the Yeosu Expo’s mobile application and the official website (www.expo2012.kr).
The KT Corporation, the official communications service provider for the Expo, will run the call center from March 15 to August 12. The number of the call center is 1577-2012.
For one month until April 15, six operators will answer inquiries from 9 am to 6 pm in Korean. From April 16 to the last day of the Expo on August 12, a total of 30 operators will provide services every day from 8 am to 11 pm in Korean, English, Chinese and Japanese.
Information on exhibitions, performances and other events during the Expo will be provided directly by the call center operators, while those seeking information on tickets, accommodations, transportation and tourism programs will be redirected to relevant call centers run by such agencies as Interpark and HotelNJoy. A call forwarding service will also be available, routing calls back to the main center.
"As we expect that there will be many inquiries from foreign visitors, we plan to dispatch operators who are fluent in English, Chinese and Japanese as well," said Park Pan-dol, deputy director general for General Site Operation of the Organizing Committee. “This service is not just about providing simple information. Rather, more efforts will be made to treat all customer inquiries with great care and kindness."
In addition, information on ticket purchases, accommodations and others is also available through the Yeosu Expo’s mobile application and the official website (www.expo2012.kr).
